1. Acceptance of terms
These Terms of Service ("Terms") form an agreement between you and Minitago Sdn. Bhd. ("Minitago", "we", "us") governing your use of the Minitago mobile application and minitago.com (together, the "Services"). By creating an account or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy.
2. Eligibility & accounts
You must be able to form a legally binding contract in your jurisdiction to use the Services. You are responsible for maintaining the confidentiality of your account and for all activity that occurs under it. Notify us immediately of any unauthorised use.
3. Description of service
Minitago is a location‑based app that lets users purchase and complete "Quests" at participating merchant locations in exchange for in‑app Gems, Coins and experience points. Merchants can list Quests, run promotions, and manage payouts through a separate merchant dashboard within the App.
4. Quests, orders & payments
- Quest prices are set by the merchant and shown in the App before purchase, inclusive or exclusive of applicable tax as indicated.
- Payments are processed securely through Razorpay. An order must be completed within the time shown in the App (currently 10 minutes) or it may expire.
- Once payment is confirmed, your order becomes available for redemption at the relevant location, subject to any redemption window shown in the App.
- Refunds: you may cancel an order for a full refund at any time before the Quest is redeemed at the merchant location, provided the order has not expired. Once a Quest has been redeemed at the location, it is final and non‑refundable, as the merchant has fulfilled their side of the transaction. If a merchant is unable to honour a purchased Quest (for example, the location is closed or the offer is no longer available), contact admin@minitago.com within 7 days of purchase for a full refund. Any Gems, Coins or XP earned from a refunded order will be deducted from your account balance. This is without prejudice to any rights you have under applicable consumer protection law.
- Minitago charges merchants a platform fee of 2% of each Quest's subtotal amount, calculated before SST, which is shown in the merchant dashboard and deducted before payouts.
5. Gems, Coins & rewards
- Gems and Coins are virtual, in‑app items with no cash value except where explicitly redeemable within the App (for example, in the rewards store).
- Gems and Coins are non‑transferable between accounts, cannot be exchanged for cash, and may expire or be adjusted if we detect fraud, abuse, or a violation of these Terms.
- Rewards (such as cash vouchers) are subject to the validity period, minimum spend and other conditions shown at the time of redemption.
- We may adjust the rate at which Gems, Coins or XP are earned, and may retire rewards, with reasonable notice where practicable.
6. Seasons & Lucky Draw
Seasons are time‑limited campaigns that may require visiting a number of participating locations to unlock season rewards. Lucky Draw entries are obtained using Gems as described in the App and are drawn on the schedule shown for each draw. Odds, prizes and eligibility are determined by Minitago and/or the hosting merchant and may vary by draw. Participation in a Lucky Draw does not guarantee a prize.
7. Merchant accounts
- Merchants must provide accurate business and bank account information to receive payouts.
- Merchants are responsible for fulfilling Quests they list, honouring redemptions, and complying with applicable consumer protection, tax and business licensing laws.
- Payouts are made to the merchant's nominated bank account upon request, less Minitago's 2% platform fee (calculated on the Quest subtotal before SST) and any applicable taxes, and are accompanied by a monthly statement summarising orders and withdrawals for the location.
- We may suspend a merchant location's ability to list new Quests if we reasonably suspect fraud, non‑fulfilment, or a breach of these Terms.
8. Acceptable use
You agree not to:
- Use the Services for any unlawful purpose or in violation of these Terms;
- Manipulate, exploit or abuse Quests, Gems, Coins, streaks or the Lucky Draw (including through automation, multiple accounts, or falsified check‑ins);
- Interfere with or disrupt the integrity or performance of the Services;
- Attempt to gain unauthorised access to the Services or other users' accounts;
- Upload content that is unlawful, infringing, or misleading.
9. Intellectual property
The Minitago name, logo, app and website design, and underlying software are owned by Minitago or its licensors and protected by intellectual property laws. We grant you a limited, non‑exclusive, non‑transferable licence to use the App for your personal, non‑commercial use in accordance with these Terms.
10. Disclaimers
The Services are provided "as is" and "as available" without warranties of any kind, express or implied. Minitago does not guarantee that Quests, rewards, or merchant listings will always be available, accurate, or error‑free. Minitago is a platform connecting players and merchants and is not responsible for the quality of goods or services provided by merchants.
11. Limitation of liability
To the fullest extent permitted by law, Minitago and its officers, employees and agents shall not be liable for any indirect, incidental, special or consequential damages arising from your use of the Services. Our total liability for any claim arising out of these Terms shall not exceed the total amount you paid to Minitago in the twelve (12) months preceding the claim. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
12. Suspension & termination
We may suspend or terminate your access to the Services at any time if we reasonably believe you have violated these Terms, engaged in fraud, or where required by law. You may stop using the Services and request account deletion at any time as described in our Privacy Policy.
13. Governing law
These Terms are governed by the laws of Malaysia, without regard to conflict‑of‑law principles, and the courts of Malaysia shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.
14. Changes to these terms
We may update these Terms from time to time. Material changes will be notified in‑app or by updating the "Last updated" date above. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
15. Contact us
Questions about these Terms can be sent to admin@minitago.com, or by mail to Minitago Sdn. Bhd., 53A, Kelawai Road, 10250 George Town, Penang, Malaysia.